Hello! Unfortunately we failed to deliver the postal package you have sent in time because the 
recipient's address is erroneous.Please print out the shipment label attached and collect the 
package at our office.Thank you,USPSUnited Parcel Service of America, Inc.   Home > Office of 
Strategic Planning >Office of Strategic Planning Publications> 2010 Comprehensive Statement on 
Postal Operations > Chapter 1: Mission and Strategy > Action Plan Overview / Assessment             
  Action Plan Overview / AssessmentFor 235 years, the Postal Service has fulfilled its mission to 
deliver trusted, affordable service to the nation. Its business model worked well because mail 
volume grew steadily with the nation, and postage provided sufficient revenue to cover all 
operating and overhead costs. Today, the Postal Service is by far the world’s most efficient post. 
A U.S. First-Class Mail stamp costs 44 cents, while other major posts average 78 cents for their 
equivalent service. Service levels and customer satisfaction have reached the highest levels ever 
reported. And for six years in a row, the Postal Service has also been named the “Most Trusted 
Government Agency” for protecting customer privacy and rates in the Top 10 of all public and 
commercial entities.Despite these accomplishments, the Postal Service’s ability to remain 
financially self-sufficient is in jeopardy. Mail volume has fallen nearly 20 percent in just three 
years, the result of the worst recession since the 1930s, which has been particularly damaging to 
many of the Postal Service’s largest customers, the housing, financial, and retail industries. New 
technologies continue to rapidly reshape how Americans communicate and transact business, further 
reducing volume.The Postal Service responded with aggressive cost reductions, producing $6.0 
billion savings in 2009 and another $3 billion this year. It used 75 million fewer work hours in 
2010, 6.0 percent fewer than last year. However, the savings were insufficient to counter 
continuing declines in mail volume combined with the obligation to pay $5.5 billion to prefund 
future retiree health benefits and a $2.5 billion charge that resulted from discount rate and 
actuarial changes on the Postal Service’s workers’ compensation liability.The Postal Service has 
communicated to Congress and all stakeholders that it expects current trends to continue. Without 
fundamental changes to its existing business model, cumulative losses could reach $238 billion by 
2020. To help prevent this outcome, in March the Postal Service published Ensuring a Viable Postal 
Service for America, a 10-year plan that provides a conceptual framework to address its financial 
viability issues for the longer term. The plan was the product of more than a year of dialogue with 
members of Congress, the Administration, the business community, employee groups, and the general 
public. Supporting the effort were three consultants — Accenture, The Boston Consulting Group, and 
McKinsey & Company — whose analyses were incorporated in the action plan

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Hello! Unfortunately we failed to deliver the postal package you have sent in time because the recipient's address is erroneous.Please print out the shipment label attached and collect the package at our office.Thank you,USPSUnited Parcel Service of America, Inc. Home > Office of Strategic Planning >Office of Strategic Planning Publications> 2010 Comprehensive Statement on Postal Operations > Chapter 1: Mission and Strategy > Action Plan Overview / Assessment Action Plan Overview / AssessmentFor 235 years, the Postal Service has fulfilled its mission to deliver trusted, affordable service to the nation. Its business model worked well because mail volume grew steadily with the nation, and postage provided sufficient revenue to cover all operating and overhead costs. Today, the Postal Service is by far the world’s most efficient post. A U.S. First-Class Mail stamp costs 44 cents, while other major posts average 78 cents for their equivalent service. Service levels and customer satisfaction have reached the highest levels ever reported. And for six years in a row, the Postal Service has also been named the “Most Trusted Government Agency” for protecting customer privacy and rates in the Top 10 of all public and commercial entities.Despite these accomplishments, the Postal Service’s ability to remain financially self-sufficient is in jeopardy. Mail volume has fallen nearly 20 percent in just three years, the result of the worst recession since the 1930s, which has been particularly damaging to many of the Postal Service’s largest customers, the housing, financial, and retail industries. New technologies continue to rapidly reshape how Americans communicate and transact business, further reducing volume.The Postal Service responded with aggressive cost reductions, producing $6.0 billion savings in 2009 and another $3 billion this year. It used 75 million fewer work hours in 2010, 6.0 percent fewer than last year. However, the savings were insufficient to counter continuing declines in mail volume combined with the obligation to pay $5.5 billion to prefund future retiree health benefits and a $2.5 billion charge that resulted from discount rate and actuarial changes on the Postal Service’s workers’ compensation liability.The Postal Service has communicated to Congress and all stakeholders that it expects current trends to continue. Without fundamental changes to its existing business model, cumulative losses could reach $238 billion by 2020. To help prevent this outcome, in March the Postal Service published Ensuring a Viable Postal Service for America, a 10-year plan that provides a conceptual framework to address its financial viability issues for the longer term. The plan was the product of more than a year of dialogue with members of Congress, the Administration, the business community, employee groups, and the general public. Supporting the effort were three consultants — Accenture, The Boston Consulting Group, and McKinsey & Company — whose analyses were incorporated in the action plan