Dear Sir/s,
Please find below CV's for the following applicants:
-Shiela Dullin | +971 55 254 2149 (Secretarial / PA / Sales / Marketing)
Philip Cesar Verzola | +971 50-337 4044 (Telecommunications / Sales Engineer)
Thank you very much for your consideration.
Best Regards,
Bea Caces
_________________________________________________________________________________________________
SHEILA PANGASIAN DULLIN
Contact Number: 055-2542149
E-mail:
sheng_pangasian@yahoo.com.
Elektra, Abu Dhabi, U.A.E.
OBJECTIVE:
To be part of a well-established company in achieving a responsible and
challenging position that will develop my capability and spread out of my knowledge for
personal and further career growth.
WORK EXPERIENCE:
SALES ADVISOR
The Body Shop
Cosmetics Trading L.L.C.
Marina Mall , Abu Dhabi U.A.E.
May 2008 - May 2009
? Warmly welcoming customers into the store by greeting them, smiling and
Making eye contact.
? Identifying the customers needs by asking appropriate open questions.
? Actively listening and summarizing customers needs then recommending and
demonstrating products tailored to the customers needs.
? Sharing products benefits with customers.
? Recommending link sale products.
? Telling The Body Shop stories and sharing our values and heritage with customers.
? Following through customer complaints promptly.
? Handling cashiering and taking care of the cash float.
Attending the incoming and outgoing telephone inquiries.
? Providing excellent customer service at all times, working as part of a team to ensure that
each customers needs are met, with the goal of increasing sales.
? Maintaining high standards of appearance and personal hygiene.
SALES REPRESENTATIVE
Via Spiga Footwear & Bags
Marina Mall, Abu Dhabi U.A.E.
Dec.2006 - April 2008
? Assisting customer regarding their needs and inquiries.
? Deal with problems or complaints, reffering to manager when necessary.
? Handling cashiering and taking care of the cash float.
? Supporting the inside sales team to increase overall service levels.
? In-charge in receiving delivery products.
? Reports weekly/ monthly inventory for our sales target.
? Arranged the product accordingly in their places/stand.
? Attending the incoming and outgoing telephone inquiries.
? Ability to explain the features, benefits and advantage of the products.
? Give suggestion to some customers which is the good and affordable product.
? Performed work related jobs as assigned regarding Customer Service Care.
SALES REPRESENTATIVE
Levi's Strauss and Company
SM Mall, Cagayan de Oro City
Philippines
July2003-August2006
? Maintained a high quality of customer service at all times.
? Selling and promoting the products to the customer.
? Arrange stocks all the time to place it in order according to each categories, brand, size,
colors and stocks numbers.
? Assisting the customer's for what model they want.
? Responsible for handling cash register.
? Ensure that merchandise is priced correctly.
? Attending the incoming and outgoing telephone inquiries.
? Give some ideas to the customers about the fashions update.
EDUCATIONAL BACKGROUND:
Misamis University
Oroquieta City, Philippines
1999-2003
Course: Bachelor of Science in Elementary Education
PERSONAL INFORMATION
Date of Birth : March 10, 1982
Place of Birth : Kolambogan, Lanao del Norte, Phil.
Citizenship : Filipino
Gender : Female
Civil Status : Married
Height : 5'3”
Weight : 110 lbs.
Visa Status : Visit Visa
Language that can speak & write: English, Tagalog and Arabic(Beginner)
REFERENCE:
Glenn Benida
GAMCO(Aircraft Mechanics)
Cel. # 050-4385138
SPECIAL SKILLS
Computer literate, (MS word, Internet)
_________________________________________________________________________________________________
Philip Cesar E. Verzola
Telecommunications & Sales Engineer
Mobile: +97150-3374044 E-mail: philipverzola@yahoo.com
Executive Summary
Experienced engineer with multirole playing capabilities and three year-industry experience with excellent knowledge of installation and repair of products & telecom systems. Also a Registered Electronics and Communications Engineer with sound technical knowledge and capability to do sales. Possess excellent analytical, problem solving, coordination, time control and project management skills. Willing to work flexible hours and demonstrate hard work through dedicated work approach.
Strengths
? Gulf Experienced Professional
? Desirous for Continuous Improvements
? Strong Telecom Industry Background
? Excellent Convincing & Negotiation Skills
? Skilled in Drafting, Drawing & Color Rendering
? Knowledgeable in Computer Applications
Professional Qualifications
Registered Electronics & Communications Engineer
Professional Regulation Commission, Philippines
2006
Bachelor of Science in Electronics & Communications Engineering
Cagayan State University, Tuguegarao City, Philippines
2005
Diploma in AutoCAD 2006
MICROCADD, Manila, Philippines
2006
Member of the Institute of Electronics & Communications Engineers of the Philippines 2006
Experience Snapshot
Sales Executive/ Customer Service Representative/ Technical Support Oct 2006 - Present
Fort General Trading LLC, Dubai, UAE
Offers a wide variety of telecommunication products including long-range telephones, and remote controls.
AutoCAD Draftsman May 2006 - Sept 2006
Lagar's Surveying Office, Tuguegarao City, Philippines
A top surveying office in the northern part of the Philippines.
Field Engineer Feb 2006 - May 2006
One- Point Contact Philippines Inc., Duty Free, Philippines
A company that provides repair and maintenance solutions for ATM and POS needs.
Merchandiser Dec 2005 - Feb 2006
SMART Wireless Inc., Makati City, Philippines
SMART is the leading wireless services provider in the country with centers, ready to serve client needs.
Areas of Expertise
Telecommunications Engineering
? Hands on experience in diagnosing problems, performing repairs and verifying proper performance on communications electronics equipment and systems according to standard operating procedures.
? Knowledge of Thuraya systems and accessories.
? Observe and actively take part in installation and testing of communication systems.
? Coordinate with colleagues on technical related issues and inquiries for telecom products.
? Participate in trainings and product briefings and apply technical knowledge and skills.
Sales & Marketing
? Adept in prospecting and generating sales leads through cold calls and market surveys.
? Provide the highest attention to clients and use customer service skills to heighten the sales opportunity of each contact. Well-informed on company products including their rates and other specifications.
? Accomplished in endorsing IT products and services and solidify sales outcome in a stiff competition.
? Ensure understanding and fulfillment of all client needs through maximum attention to detail.
? Keep up-to-date with market trends and developments in the telecommunications industry.
Proven Job Role
Sales Executive/ Customer Service Representative/ Technical Support - THURAYA
? Actively promoting and selling company products and services which include telecommunication gadgets and accessories, web editing and developing to meet sales targets of the company.
? Setting up customer contact through cold calling or face-to-face; delivering prepared sales talks that describe products and services and persuading potential customers to purchase.
? Requesting customer information such as name, address, and payment method, and entering orders to the system; also recording contact details, purchases, and reactions of prospects contacted.
? Scheduling appointments for sales representatives for client meetings.
? Interacting with businesses or private individuals by telephone in web developing via WEB Alive.
? Handling customer complaints and other related conflicts in a professional manner.
? Performing other duties such as storekeeping and handling accounts, preparing invoices, receiving payments from customers and process orders using Cash Registers/ POS.
? Also involved in outdoor operation activities in installing THURAYA systems and its accessories to business groups in docks, and other locations where mobile signals are needed.
AutoCAD Draftsman - Lagar's Surveying Office
? Developed drawings according to the given specification with minimum supervision.
? Created and prepared plans and maps for land surveying using AutoCAD software.
Field Engineer - One- Point Contact Philippines, Inc.
? Tasked with repairing, monitoring and maintaining Automated Teller Machines (ATM's) and Point-of-Sales (POS) machines/ Cash registers required by banks and other establishments nationwide.
Merchandiser - SMART Wireless, Incorporated
? Assisted officers with office operations. Also assigned in fieldwork; performed repairs and disassembled payphone kits and its peripherals for delivery to different warehouses all over the country.
Trainings - Seminars
? The New Thuraya Product (ThurayaMARINE) conducted by Thuraya Satellite Communications Company held at Sharjah, UAE (Jun 2008)
? GSM System training by Smart Wireless Engineering Education Program (SWEEP), Cagayan State University, Philippines (Jul 2005)
? General Packet Radio Services and the Latest Development in Cellular Technology from Globe Telecom at Cagayan State University.
? Synchronous Optical Network (SONET) and Digital Signal Processing (DSP) at Saint Paul University, Tuguegarao City, Philippines (Jan 2005)
? Virtual Private Network, Basic on Robotics and Math Proficiency trainings at Saint Paul University, Tuguegarao City, Philippines (Feb 2004)
? Multisim 2001 (Electronic Workbench) and Matlab Simulation seminar held at University of St. Louis, Tuguegarao City, Philippines (2001)
IT Skills
? Knowledgeable with engineering design software - AutoCAD 3D & 2D and Adobe Photoshop
? Skilled in MS Office Suite, Internet and Computer applications
Personal Details
Nationality : Filipino
Date of Birth : 6th November 1983
Marital Status : Single
Visa Status : Employment Visa
Languages : English & Tagalog
Reference : Provided on question
TEXT ONLY EQUIVALENT
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